Ruislip Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Ruislip Man and Van provides removal, transport and related services within its service area. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. These terms apply to consumers and, where relevant, to business customers, except where stated otherwise.
Definitions
In these Terms and Conditions:
Customer means the person or business making the booking or receiving the services.
We, Us, Our means Ruislip Man and Van.
Services means any removal, man and van, transport, loading, unloading, packing, storage, or related services we provide.
Goods means the items, belongings or property that we are asked to handle, move, transport or store.
Booking means an agreed arrangement for us to provide services at a specified time, date and location.
Scope of Services
We provide man and van and removal services, including collection, loading, transportation and delivery of goods. Services may also include packing, unpacking, basic furniture disassembly and reassembly, and short-term holding of items where agreed in advance.
We reserve the right to refuse to carry certain items including, but not limited to, hazardous materials, illegal items, perishable goods, cash, precious metals, jewellery, high-value artwork or antiques, unless specifically agreed in writing before the booking is confirmed.
Quotations and Pricing
Any quotation is based on the information provided by you at the time of enquiry, including addresses, access conditions, property type, volume of goods, and any special requirements. Quotations are normally provided on a fixed-price or hourly-rate basis, which will be clearly stated.
Unless otherwise specified, quotations are valid for 30 days from the date of issue. We reserve the right to revise or withdraw a quotation if your requirements change, if the information supplied was inaccurate or incomplete, or if new circumstances arise that affect the delivery of the services.
Additional charges may apply for waiting time, extra labour, additional journeys, parking costs, congestion or clean air zone charges, tolls, or work undertaken outside agreed hours. These will be charged at our standard rates or as otherwise agreed.
Booking Process
A booking is made when you accept our quotation or hourly rate and we confirm availability for the requested date and time. Bookings may be confirmed verbally or in writing, depending on how the enquiry is made.
We may require certain details to confirm a booking, including full collection and delivery addresses, contact information, preferred dates and times, a description of the goods, and any access or parking information. It is your responsibility to ensure that all details provided are accurate.
We reserve the right to request a deposit or full payment in advance to secure a booking. A booking is not guaranteed until the required deposit or prepayment has been received, if such payment has been requested.
Customer Responsibilities
You are responsible for:
Ensuring that adequate and lawful parking is available at both collection and delivery addresses. Any parking fines or penalties resulting from inadequate or illegal parking instructions may be charged to you.
Ensuring that access to the property is clear and reasonably safe, including hallways, staircases, lifts, and doorways.
Obtaining any necessary permissions for access, loading or parking, such as building management approval or permits.
Packing and securing your goods suitably for transport, unless you have booked packing services. We are not responsible for damage caused as a result of poor or inadequate packing by you.
Declaring any fragile, high-value, or unusually heavy or bulky items in advance so that we can assess whether special handling is required.
Payments and Charges
Payment terms will be confirmed at the time of booking. We may require payment in full in advance, a deposit with the balance due on completion, or payment in cash or card on the day of service.
All charges are stated inclusive or exclusive of any applicable taxes, and this will be made clear before you confirm the booking.
If payment is not received in accordance with agreed terms, we reserve the right to withhold delivery of goods, suspend further services, or charge interest on overdue amounts at the statutory rate permitted under UK law.
Where services are charged by the hour, the minimum charge and billing increments will be specified at the time of booking. Time is usually calculated from the scheduled arrival time or actual arrival time, whichever is later, until completion of unloading or the time when our team is fully clear of the site.
Cancellations and Amendments
You may cancel or amend your booking, subject to the conditions below.
For cancellations made more than 7 days before the scheduled start time, any deposit paid may be refundable or transferable, subject to any non-recoverable costs incurred by us.
For cancellations made between 7 days and 48 hours before the scheduled start time, we may retain part or all of any deposit paid, or charge a cancellation fee up to a reasonable percentage of the quoted price.
For cancellations made less than 48 hours before the scheduled start time, we reserve the right to charge up to 100 percent of the quoted price or a reasonable minimum charge based on the time reserved.
If you need to change the date, time, or scope of work, we will try to accommodate your request but cannot guarantee availability. Any changes may result in a revised quotation or additional charges.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or other events that make it unsafe or impractical to carry out the services. In such cases, we will offer a new date or, where applicable, a refund of any prepayments for services not provided, but we will not be liable for any consequential loss.
Delays and Access Issues
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and not guaranteed. We are not liable for delays caused by traffic, road closures, accidents, or other factors beyond our control.
If we are delayed in starting work due to access issues, lack of parking, or your late arrival, waiting time may be charged at our standard hourly rate. If we are unable to carry out the work due to access issues that you did not disclose, we may treat this as a cancellation and apply relevant charges.
Liability and Limitations
We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in these terms.
We are not liable for loss or damage arising from your failure to adequately pack or protect items, normal wear and tear, deterioration, or pre-existing damage. We are also not responsible for damage to the contents of boxes, bags or containers packed by you.
We are not liable for loss or damage to the following items unless we have expressly agreed in writing to transport them and you have provided an accurate valuation: jewellery, watches, precious metals, cash, securities, important documents, collectibles, antiques, or items of exceptional value.
Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, is limited to a reasonable sum that reflects the nature of the services provided and the typical value of items moved by a local man and van service, unless a different limit is agreed in writing. If you require enhanced protection, you should arrange your own insurance cover.
We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of data or loss of opportunity, arising out of or in connection with our services.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law.
Customer Declarations and Indemnity
You warrant that you have the full legal right and authority to move the goods and that they do not include any illegal items or items that cannot be legally transported.
You agree to indemnify us against any claims, losses, damages, fines or expenses arising from your breach of these terms, including any false statements about ownership of goods, failure to disclose hazardous or prohibited items, or any illegal or unsafe instructions given to us.
Waste, Disposal and Environmental Regulations
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove household refuse, builders waste, or hazardous materials unless this has been agreed as part of a specific service compliant with relevant regulations.
Where we agree to remove unwanted items, we will do so lawfully and, where applicable, only through authorised disposal sites or recycling facilities. Additional charges may apply for disposal, recycling, or special handling.
We will not fly-tip or dispose of items illegally under any circumstances. If you instruct us to dispose of items and those items later result in any legal or regulatory issue, we may provide details to the relevant authorities as required by law.
Insurance
We maintain appropriate insurance cover for our operations as required by UK law. This may include motor insurance and, where applicable, public liability cover. However, you are strongly advised to arrange separate insurance for your goods, particularly if they are of high value or special significance.
Any claim in relation to loss or damage must be notified to us in writing as soon as reasonably possible, and in any event within 7 days of completion of the services, so that we can investigate promptly. Failure to report within a reasonable time may affect our ability to assess and respond to the claim.
Complaints
If you are dissatisfied with any aspect of our services, you should inform us as soon as possible, ideally on the day of service so that we have an opportunity to resolve the issue. For formal complaints, you should provide full details of the booking, the issues encountered, and any relevant evidence such as photographs.
We will review your complaint and respond within a reasonable time, seeking a fair and proportionate resolution where appropriate.
Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. This may include, but is not limited to, severe weather, natural disasters, accidents, road closures, civil disturbances, strikes, or interruptions to utilities or transport networks.
Governing Law and Jurisdiction
These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer law.
General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy, and any waiver must be given expressly in writing.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services, except where additional written terms are agreed for a specific job. They supersede any prior understandings, statements or representations, whether written or oral.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your services, and a copy can be provided on request.
